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Sparkle Wings Fashions

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      Shipping & Delivery Policy

      At Pavanaputhra Sarees & Sparkle Wings Fashions, we aim to provide a smooth, secure, and reliable delivery experience for every customer and reseller. This policy explains our order processing, shipping timelines, delivery charges, tracking, and procedures for delivery-related concerns.

      1. Order Processing

      • Orders are normally processed within 1–3 business days after successful payment confirmation.

      • Orders placed on weekends or public holidays may be processed on the next working day.

      • Customized, stitched, altered, bulk, or reseller orders may require additional processing time.

      • Processing times may be longer during festivals, promotional sales, stock verification, new collection launches, or periods of high order volume.

      • Customers may receive order confirmation and shipping updates through SMS, WhatsApp, email, or telephone.

      • Orders will be dispatched only after the delivery information, product availability, and payment status have been verified.

      2. Shipping Coverage

      Pavanaputhra Sarees & Sparkle Wings Fashions delivers to eligible locations within India through available courier and logistics partners.

      Delivery availability depends on:

      • Customer location and PIN code

      • Courier service availability

      • Product availability

      • Package size and order quantity

      • Delivery restrictions in the selected area

      If delivery is unavailable for a particular location, our team may contact the customer to provide an alternative solution or cancel and refund an eligible prepaid order.

      3. Estimated Delivery Timeline

      Estimated delivery times after dispatch are:

      • Local deliveries: Approximately 2–5 business days

      • Other locations within India: Approximately 5–10 business days

      These timelines are estimates and are not guaranteed. Delivery may be delayed because of:

      • Remote or restricted delivery locations

      • Courier operational issues

      • Weather conditions or natural events

      • Public holidays and festivals

      • Strikes, transport disruptions, or government restrictions

      • Incorrect or incomplete customer information

      • High order volumes or stock verification

      • Circumstances beyond our reasonable control

      Customized, stitched, altered, bulk, and reseller orders may have different delivery timelines, which will be communicated during order confirmation.

      4. Shipping Charges

      • Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

      • Charges may depend on the delivery location, order value, package weight, package size, order quantity, and courier service.

      • Bulk and reseller orders may have separate shipping charges based on package weight and destination.

      • Free shipping may be offered on selected products, qualifying order values, or limited promotional campaigns.

      • Free-shipping offers may be modified or withdrawn when necessary.

      • Additional charges may apply when an order must be shipped again following a failed delivery caused by customer unavailability or incorrect address details.

      5. Order Tracking

      After an order is dispatched:

      • Customers may receive a tracking number and courier information through SMS, WhatsApp, email, or another available communication method.

      • The package may be tracked through the courier partner’s website or tracking system.

      • Tracking information may take some time to become active after dispatch.

      • Customers may contact us if tracking details are unavailable or have not been updated for an unusually long period.

      6. Correct Delivery Information

      Customers and resellers are responsible for providing complete and accurate delivery information, including:

      • Recipient’s full name

      • Complete delivery address

      • Landmark, where required

      • Correct PIN code

      • Active mobile number

      • Alternate contact number, where available

      Customers should contact Pavanaputhra Sarees & Sparkle Wings Fashions immediately if they notice an error in their delivery information.

      Once an order has been dispatched, changing the delivery address may not be possible.

      We are not responsible for delays, failed deliveries, returned packages, or additional charges caused by incorrect or incomplete information supplied by the customer.

      7. Delivery Attempts and Customer Availability

      Courier partners may make one or more delivery attempts according to their procedures.

      If delivery cannot be completed because of:

      • Customer unavailability

      • An unanswered telephone call

      • Refusal to accept the package

      • An incorrect or incomplete address

      • An inaccessible delivery location

      • Failure to provide required delivery instructions

      The package may be returned to Pavanaputhra Sarees & Sparkle Wings Fashions.

      Re-shipping charges may apply if the customer requests another delivery attempt.

      Any refund for a returned prepaid order will be considered according to our Return, Refund & Exchange Policy after applicable shipping and handling costs are assessed.

      8. Delayed or Missing Packages

      If an order is delayed or its tracking information has not been updated, customers should contact our support team with their order number and registered phone number.

      Pavanaputhra Sarees & Sparkle Wings Fashions will coordinate with the courier partner to investigate the shipment.

      A replacement or refund for a confirmed lost package will be considered after the courier investigation is completed.

      Courier investigations may require additional processing time.

      9. Damaged or Tampered Packages

      Customers should inspect the outer package at the time of delivery.

      If the package appears visibly damaged, opened, crushed, wet, torn, or tampered with:

      • Do not accept the package where refusal is permitted.

      • Take clear photographs or a video of the package.

      • Contact Pavanaputhra Sarees & Sparkle Wings Fashions immediately.

      • Preserve the packaging, shipping label, invoice, tags, and products for verification.

      If damage is discovered after opening the package, report it within 48 hours of delivery and provide clear photographs and an uninterrupted parcel-opening video.

      Eligible claims will be handled according to our Return, Refund & Exchange Policy.

      10. Incorrect or Incomplete Orders

      If a customer receives an incorrect product, design, size, colour, quantity, or an incomplete order:

      • Contact Pavanaputhra Sarees & Sparkle Wings Fashions within 48 hours of delivery.

      • Provide the order number and registered contact information.

      • Share clear photographs and an uninterrupted parcel-opening video showing the products and package.

      • Keep the product unused, unworn, unwashed, unaltered, and in its original packaging.

      • Keep all tags, labels, accessories, and invoices available.

      After verification, we may arrange an eligible replacement, exchange, store credit, or refund.

      11. Order Cancellation Before Dispatch

      • Customers may request cancellation before an order has been packed, customized, altered, or dispatched.

      • Once an order has been packed or dispatched, cancellation may not be possible.

      • Customized, stitched, altered, bulk, and reseller orders may not be cancelled after confirmation.

      • If an eligible prepaid order is cancelled before dispatch, the refund will be processed through the applicable payment method.

      • We may cancel an order because of unavailable stock, incorrect pricing, payment issues, incomplete customer information, delivery restrictions, or suspicious activity.

      12. Reseller and Bulk Deliveries

      • Reseller and bulk orders may require additional processing and delivery time.

      • Dispatch schedules will depend on stock availability, quantity, customization requirements, payment confirmation, and courier capacity.

      • Shipping charges for reseller and bulk orders will be calculated based on package weight, size, quantity, and destination.

      • Resellers must confirm the complete delivery address, contact details, product quantity, sizes, colours, and designs before dispatch.

      • Delivery timelines communicated for reseller orders are estimates and may vary because of courier operations or circumstances beyond our reasonable control.

      • Any missing, damaged, or incorrect products must be reported within 48 hours of delivery with clear photographs and an uninterrupted parcel-opening video.

      13. International Shipping

      Pavanaputhra Sarees & Sparkle Wings Fashions currently focuses primarily on deliveries within India.

      International shipping may be available only for selected destinations and with prior confirmation from our team.

      Where international delivery is accepted:

      • Shipping charges will be communicated separately.

      • Delivery timelines may vary considerably.

      • Customs duties, import taxes, clearance charges, and other destination-country fees must be paid by the customer.

      • The customer must provide accurate documentation and delivery information.

      • Pavanaputhra Sarees & Sparkle Wings Fashions is not responsible for customs delays or charges imposed by foreign authorities.

      Customers should contact us before placing an order that requires international delivery.

      14. Contact Us

      For assistance with shipping, tracking, reseller deliveries, delayed orders, missing packages, or damaged packages, contact us through our official channel:

      Pavanaputhra Sarees & Sparkle Wings Fashions
      Phone: +91 99666 09871

      Your Style. Our Passion. Our Promise.