Return, Refund & Exchange Policy

At Pavanaputhra Sarees & Sparkle Wings Fashions, customer satisfaction is important to us. If you receive a damaged, defective, incomplete, or incorrect product, please review the following Return, Refund & Exchange Policy.

1. Return Eligibility

A product may be eligible for return or exchange when:

The product received is damaged, defective, incomplete, or different from the product ordered.
A return or exchange request is submitted within 7 days of delivery.
Damage, defects, missing items, or an incorrect product are reported within 48 hours of delivery.
The product is unused, unworn, unwashed, unaltered, and in its original condition.
The original packaging, labels, tags, accessories, and invoice are available.
The product does not contain stains, odour, makeup marks, perfume, damage, or signs of use.

All return and exchange requests are subject to inspection and approval by Pavanaputhra Sarees & Sparkle Wings Fashions.

2. Size Exchanges

A size exchange may be requested within 7 days of delivery, subject to the following conditions:

The garment must be unused, unworn, unwashed, and tried on carefully.
The requested replacement size must be available in stock.
The original packaging, tags, labels, accessories, and invoice must be returned with the product.
The garment must not contain stains, makeup marks, perfume, odour, damage, or signs of use.
Any applicable pickup, return, or redelivery charges will be communicated before confirming the exchange.

If the requested size is unavailable, we may offer another available product, store credit, or an eligible refund.

Customers are advised to review the size chart and product measurements carefully before placing an order.

3. Non-Returnable Items

The following products may not be eligible for return, refund, or exchange:

Products that have been worn, used, washed, ironed, or dry-cleaned.
Products containing stains, makeup marks, perfume, odour, damage, or signs of use.
Products that have been altered, stitched, customized, repaired, or modified after delivery.
Sarees with blouses or fall and pico work that have been stitched, cut, altered, or customized.
Custom-made Mom & Daughter Combos, Kids Wear, Lehengas, or Frocks.
Products returned without their original packaging, tags, accessories, or invoice.
Clearance, final-sale, or special promotional products when marked as non-returnable.
Free gifts, complimentary products, and promotional items.
Bulk or reseller orders when return restrictions were communicated before confirmation.
Products purchased from sources other than Pavanaputhra Sarees & Sparkle Wings Fashions.
Returns requested after the applicable return period.

This does not affect eligible claims involving products that were damaged, defective, incomplete, or incorrectly supplied.

4. Return or Exchange Process

To request a return or exchange:

Contact Pavanaputhra Sarees & Sparkle Wings Fashions within the applicable return period.
Provide your name, order number, phone number, product details, and reason for the request.
Share clear photographs and an uninterrupted parcel-opening video if the product is damaged, defective, incomplete, or incorrect.
Wait for our team to inspect the submitted information and confirm eligibility.
Follow the return, courier, or pickup instructions provided by our support team.
Return the product with its original packaging, tags, labels, accessories, and invoice.

Products sent back without prior approval may not be accepted.

5. Product Inspection

Returned products will be inspected after they are received.

We may reject a return or exchange if:

The product has been worn, used, washed, ironed, dry-cleaned, or altered.
The product contains stains, makeup marks, perfume, odour, damage, or signs of use.
The product was damaged after delivery.
The original packaging, tags, invoice, labels, or accessories are missing.
The returned product does not match the original order.
The product has been stitched, cut, customized, or modified.
The request does not meet the conditions of this policy.

A refund, replacement, or exchange will be processed only after inspection and approval.

6. Refund Policy

Approved refunds may be issued through:

The original payment method
Bank transfer, where appropriate
Store credit, with the customer’s agreement

Approved refunds are generally processed within 5–10 business days.

The time required for the amount to appear in the customer’s account may depend on the bank, payment gateway, or payment provider.

Any discount, coupon, reseller price, or promotional offer applied to the original order will be considered when calculating the refund.

Shipping, handling, customization, stitching, or alteration charges may be non-refundable unless the product was damaged, defective, incomplete, or incorrectly supplied by us.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product:

Contact Pavanaputhra Sarees & Sparkle Wings Fashions within 48 hours of delivery.
Provide clear photographs of the product, packaging, shipping label, and affected area.
Provide an uninterrupted parcel-opening video to support the claim.
Keep the product, tags, accessories, and packaging unused and undamaged until the request is reviewed.
Do not wash, wear, stitch, alter, iron, or modify the product.

After verification, we may provide an exchange, replacement, store credit, or eligible refund.

Damage or shortages reported after the specified period may not be accepted unless otherwise required under applicable law.

8. Order Cancellation

An order may be cancelled before it has been packed, customized, altered, or dispatched.
Once an order has been packed or shipped, cancellation may not be possible.
Customized, stitched, altered, bulk, or reseller orders may not be cancelled after confirmation.
To request cancellation, contact our support team immediately with your order details.
We may cancel an order because of unavailable stock, pricing errors, payment problems, incomplete customer information, delivery restrictions, or suspicious activity.
If an eligible prepaid order is cancelled, the applicable amount will be refunded through the original or mutually agreed payment method.

9. Return Shipping Charges

If a return is approved because we supplied a damaged, defective, incomplete, or incorrect product, eligible return shipping charges will be handled by us.
For size exchanges, preference changes, or other customer-requested returns, return and redelivery charges may be paid by the customer.
Original delivery charges are generally non-refundable unless the order was incorrectly supplied, damaged in transit, or cancelled before dispatch.
Products sent through an unauthorized courier service or without prior return approval may not be reimbursed.
Customers should use secure packaging to prevent damage while returning a product.

10. Colour, Fabric and Appearance Variations

Product colours may appear slightly different because of photography, lighting, screen settings, fabric dye variations, or manufacturing processes.

Minor variations may occur in:

Colour shades
Print placement
Embroidery
Borders and patterns
Fabric texture
Embellishments
Stitching and finishing

Minor differences that do not affect the product’s general appearance, quality, or usability may not qualify as defects.

11. Reseller and Bulk Orders

Returns or exchanges for reseller and bulk orders are subject to the conditions communicated when the order is confirmed.

Resellers must verify quantities, sizes, colours, designs, and product details before confirming an order.

Claims relating to damaged, missing, or incorrect products must be submitted within 48 hours of delivery, along with clear photographs and an uninterrupted parcel-opening video.

Unsold products or products returned by a reseller’s customer may not automatically qualify for return, refund, or exchange.

12. Contact Us

For assistance with returns, refunds, exchanges, damaged products, or order cancellations, contact us through our official channel:

Pavanaputhra Sarees & Sparkle Wings Fashions
Phone: +91 99666 09871

Your Style. Our Passion. Our Promise.